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This page gives a clear picture of how information is handled when using our gaming platform for every Australian participant who wants to know. All terms are based on the laws of Australia and the rules of the relevant gaming authority, which makes things clear for account holders.
When you register, make a deposit in $, or take money out of your balance in $, some information is saved to check your eligibility, process payments, and improve your gaming experience. We only collect information that is required by law, like proof of identity, a way to get in touch, and banking information for $ transactions.
To meet responsible gaming requirements, keep out unauthorised users, and make things safer, account activity, interactions, and device type may be tracked. Transfers to third parties only happen when the law or regulations say they can. This means that your information is never shared with marketers or other outside parties without your permission first.
People who have accounts can always log in to their profile or call support to see, change, limit, or delete the information they have stored. You can see all of your payment history, including deposits, bets, and withdrawals in $, in your personal cabinet. Are you ready for a gaming adventure that is clear? Keep your entertainment safe while keeping full control of your data at all times.
When Australian players use the platform, certain types of data are collected to make sure they can play safely and responsibly. This includes:
To create an account, you need to give your full name, date of birth, home address, phone number, and email address. These things check your age and identity, which is important to follow Australia licensing rules and keep people from getting in without permission.
Information like bank account numbers, card numbers, preferred payment methods, requests for withdrawals, and account balances in $ are gathered. This makes it easy to make deposits, withdrawals, and keep an eye on things for fraud or misuse.
We keep records of the games played, the length of each session, the betting patterns, and the device logs so that we can tailor promotions, encourage responsible play, and provide customer support that meets each person's needs.
Messages sent to support teams, questions asked, and feedback given are kept to improve service quality, keep track of how complaints are handled, and keep accurate account histories.
IP addresses, browser versions, geolocation data, and cookies are used to make the site safer, improve experiences on different devices, find suspicious activity, and follow anti-money laundering laws. To keep your account safe and reduce risks, always use different passwords for each account, keep your contact information up to date, and report any unauthorised transactions right away. Taking care of your personal information will help keep your profile safe and make the gaming environment safer.
Players in the UK have more freedom because there are certain controls in place for personal records. When someone signs up, they get a clear summary of how their information helps power important features like secure logins, account verification, and payment management. At each step, it is made clear whether the data helps with know-your-customer (KYC) requirements, finding fraud, keeping kids safe, or customising content.
Customers can ask to see a full history of their actions and stored information. The dashboard shows a record of changes to profiles, payment approvals, withdrawal requests for $, and marketing preferences, making everything clear. The documentation is written in plain English, which makes it easy to review and fix any mistakes right away.
In the client area, you can easily change all the settings that have to do with consents, like getting offers or sharing statistics with certain partners. People in the UK get immediate alerts when policies or agreements with third parties change. Interactive banners give account holders effective control over their information by summarising updates and providing links to more information and opt-out tools. The site makes sure that anyone who deposits or withdraws $ fully understands why certain information is needed and how it is protected by putting clear records, notices, and direct communication first. These steps go far beyond what the law requires to build trust in users.
Before any personal information can be processed, all account holders must give their clear consent. When people sign up, they are given clear choices about whether or not to allow certain data processing activities. For instance, agreeing to get marketing messages is shown separately from the consents that are needed for the account to work properly.
You can change your mind about cookie tracking, promotional messages, and sharing information with third-party providers at any time. Log in, go to the account settings, and then go to the privacy controls section. Here, you can choose whether or not to receive email notifications, push alerts, and targeted offers. All changes take effect right away, except when they need to be kept for legal reasons to follow the rules. You can manage tracking technologies like cookies and other identifiers through your browser's settings or the settings on your device. If you don't agree to non-essential processing, you can still use core platform features like making deposits and withdrawals in $ and playing games. If you want to cancel all permissions for using non-mandatory data or ask for the deletion of stored records, please get in touch with customer support through the secure messaging tool built into the platform. All of these requests are handled according to the laws of Australia, and you will get a confirmation when they are done.
Players can easily keep track of their personal records using simple steps. Follow the steps below to ask for access to, correction of, or deletion of information related to your account. Following the laws of Australia makes sure that these requests are handled with care and respect for people's privacy.
Steps to Take for Action Timeframe Other Notes
Sign in to your account on the site. Go to the "Account Settings" area. Choose "Download Personal Data." If asked, confirm your email or phone number to prove your identity. Within 30 days of sending The data file is in a standard digital format.
From your dashboard, click on "Profile." Choose the fields you want to change, like contact information. If legal verification is needed for certain attributes, send proof of identity after editing. If you need to, save your changes and click the verification link to confirm. 3 to 10 business days For legal reasons, some data, such as transaction records for $ operations, may need to be kept.
You can get in touch with customer service through the secure messaging system on the platform or by email. Let us know what kind of information you want to delete, like marketing preferences or ID documents. Show proof of identity or proof that you own the account. 30 days (unless the law says otherwise) You must take out any active $ balances before closing your account. To meet regulatory requirements, some parts may need to be kept. If you need help, you can talk to helpdesk agents through chat or the support email address. In $, keeping your records correct makes service better and speeds up payment processing. Requests for data are handled for free up to the limit set by Australia law. If you send in too many requests, you may have to pay a reasonable fee. Always protect your account information at every step.
records of Australian account holders are protected at all times when they interact with this platform. Strong server-side encryption based on AES-256 standards keeps any personal information and transactions related to $ safe from people who shouldn't have access to them. To keep data safe from being intercepted or changed, all exchanges of information, including login information and payment instructions, are sent only through TLS 1.2 or higher protocols. You can use two-factor authentication (2FA) on all of your accounts to protect them beyond just passwords. Firewalls and intrusion detection systems are always on duty to keep an eye on the system's integrity and report any suspicious activity. Access rights are strictly controlled. Only approved and logged personnel with specific permissions can see sensitive customer information needed for support or regulatory reasons. Data centres in the Australia that are ISO 27001-certified keep physical hardware safe with biometric entry systems and constant surveillance. PCI DSS-compliant gateways support all payment methods, whether you're withdrawing or depositing $. This adds another layer of protection for your banking or card information. Customers are strongly urged to use strong, unique passwords for their platform logins and never share their login information with anyone. Updating your devices on a regular basis also helps keep threats to a minimum. Ongoing security training keeps all operational teams aware of new threats. When a breach is found, a coordinated response is triggered. This includes quickly isolating the affected segments, requiring password resets, notifying users in a way that is required by law, and fully cooperating with local supervisory authorities.
There are strong support channels for Australian players who have specific concerns about how their data is handled or want to report a problem with privacy. You can email the dedicated data protection team at [email protected] or fill out the online contact form. Make sure to include all the information about your account and the nature of your request so they can help you quickly.
Please include your full name as it appears in your account, your registered email address, your username or account number, and a clear explanation of your question or complaint. If you have problems with withdrawing or depositing $, please include any relevant transaction IDs to speed up support. Depending on how complicated your case is, you should get your first response within three business days.
If you are unhappy with how your case is being handled, you can take your complaint to the Data Protection Officer (DPO). You can send requests in writing to the Data Protection Officer at [Operator Legal Address], Australia, and refer to previous support interactions. If there is an ongoing dispute, you can also ask the official data protection authority in Australia for help with an independent review. Players are told to keep copies of any emails or other documents they send to support about managing their personal data or making complaints.
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